Privacy Policy

Effective Date: 01/01/2025

Chocomize (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.chocomize.com, place an order, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website.

1. Information We Collect

We collect the following categories of information:

  • Personal Information You Provide:
    Name, email address, phone number, billing/shipping address, payment information, order details, and any files or artwork you provide when placing custom orders.
  • Automatically Collected Information:
    Device information, IP address, browser type, and usage data collected through cookies, pixels, and similar technologies (see Section 3).
  • Payment Information:
    Payments are processed securely through Stripe, PayPal, and Shopify Payments. We do not store or have access to your full payment details. Orders placed on our site are first authorized, and your card is only charged once the order is finalized and approved.

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders.
  • Communicate with you about your orders, artwork, or inquiries.
  • Send you marketing communications (via Klaviyo) if you have opted in.
  • Improve our website, advertising, and customer experience.
  • Detect, investigate, and prevent fraud or unauthorized activity.
  • Comply with legal and regulatory obligations.

3. Cookies and Tracking Technologies

We use cookies, tracking pixels, and analytics tools such as Google Analytics, Google Ads, and Facebook Pixel. These tools help us:

  • Understand visitor behavior and improve our website.
  • Serve relevant advertisements across the web.

You may control cookies through your browser settings. You can also opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

4. How We Share Information

We do not sell or rent personal information. We may share information with:

  • Service Providers: Shipping carriers, payment processors, analytics providers, and email marketing platforms (e.g., Klaviyo).
  • Legal Compliance: When required by law, subpoena, or government request.
  • Business Transfers: If we undergo a merger, acquisition, or sale of assets.

5. Data Storage and Security

  • Our website is hosted on Shopify, which provides secure hosting and data protection.
  • We also store order-related data, including artwork files, on our secure servers.
  • We take reasonable technical and organizational measures to protect your information. However, no system is 100% secure.

6. Data Retention

We retain personal information for as long as needed to fulfill your orders, maintain records, comply with legal obligations, and resolve disputes. Artwork and order files may be stored for repeat or follow-up orders unless you request deletion.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or request deletion of your personal information.
  • Opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails.
  • For California residents: exercise your rights under the California Consumer Privacy Act (CCPA).
  • For Canadian customers: request access to your data and correction of inaccuracies.

To exercise these rights, contact us at [email protected].

8. Children’s Privacy

Our website and services are intended for business customers and are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us.

9. International Customers

We currently ship to the U.S. and Canada. If you access our website from other locations, please note that your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

Email: [email protected]
Website: www.chocomize.com