Effective Date: 01/01/2018
At Chocomize, every order is custom-made to your specifications. Because our products are personalized and perishable, all sales are final and we do not accept returns. However, your satisfaction is important to us, and we will always work with you in good faith if an issue arises.
Custom Orders & Proof Approval
- All products are custom-produced based on artwork and proofs approved by the customer.
- Customers are responsible for carefully reviewing and approving all artwork and text before production.
- Chocomize is not responsible for errors (such as typos, incorrect logos, or wrong colors) that were present in artwork provided by the customer or approved in the proofing process.
Damaged or Defective Items
- While damage during shipping is rare, if your order arrives defective or damaged, we handle these situations on a case-by-case basis.
- If the issue is determined to be our error, we will work with you to find an appropriate resolution, which may include remaking the order or providing a return label.
- Customers must contact us within [X days — recommend 3 to 5] of delivery and include photos of the damaged items.
Perishable Goods & Shipping Conditions
- Our products are perishable and cannot be returned for health and safety reasons.
- Orders ship with ice packs and require a shipping method that ensures timely delivery.
- Customers must ensure someone is available to receive the shipment on the delivery date. We are not responsible for packages left outside, especially during warm weather.
- If melting occurs despite proper delivery, please contact us with photos. We will review the case and work with you to find a solution.
Shipping Costs
- If the issue is caused by our error, Chocomize will cover the cost of return shipping (if applicable).
- Original shipping charges are non-refundable.
How to Contact Us
If you experience any issues with your order:
- Email us at [email protected].
- Include your order number, a description of the issue, and photos (if applicable).
- A member of our team will review your request and respond with next steps.