Customer Service

Shipping & Delivery
Chocomize primarily ships with UPS. The customer is responsible for ensuring that the UPS will deliver to the respecive shipping location. During the summer months Chocomize will automatically add ice packs to the orders if needed. Due to the high tempertures in the summer Chocomize reserves the right to hold the orders back for an additional 1-2 business to avoid delivery during temperature peaks. In general, we try to avoid delivering orders on Mondays to ensure that the package does not sit in a warehouse over the weekend. 
A signature is not requested upon delivery. US customers will receive an email with a tracking confirmation to track the progress of the shipment. Tracking information for international orders may be limited. 
Privacy & Security
Please visit see our privacy policy for more details. 
Returns & Replacements
Customer satisfaction is our number one goal. If you are not satisfied with your order, please contact the account manager you worked with and let them know about the issues at hand. Please note that Chocomize is not liable for typos on artwork submitted by the customer, or on artwork that was already approved by the customer. We are also not liable for delivery delays that are outside of our control, such as extreme weather or general delays on the carriers' end. 
Orders can generally be placed 24/7 through the website, by email, or phone. Chocomize reserves the right to make it's website unavailable for scheduled maintenance. 
Payment, Pricing & Promotions
We accept the following payment methods:
- Paypal
- Credit Card (Master, Visa, American Express, or Discover Card)
Your credit card will get charged at the time you place your order. Your information will be encrypted at all times to guarantee the highest degree of security. The price of the products may vary during promotions and is subject to change at the company's sole discretion. If you would like to cancel your order after you have submitted it on our website, please do so within 12 hours for a full refund by emailing [email protected]
Updating Account Information
If you have created an account with Chocomize you have the option to update your account infomration at all times. Your privacy is important to us! We will never share any contact information with any third person or company.  
Copyright Information
All content on the Chocomize website including logos, pictures, and copy are owned by Chocomize Inc. Images may be used for personal reviews with the consent of the property owner Chocomize Inc. If you are interested in using our images please send us an email to [email protected] to request permission before using the images. All unauthorized use of Chocomize's intelectial property is a violation of the company's property rights and will be prosecuted to the full extend of the law.